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Business Tools, Products, and Training Materials
“Just a 5% increase in customer retention
can boost your profits by as much as 100%!”
Exceptional customer service is the only thing that will differentiate your business from your competition. In order for a business to grow, it is essential to develop a strong customer-focused culture. Loyal customers purchase more products, refer new customers and are more pleasant with which to deal.
Debra J. Schmidt has developed a line of materials, resources and training programs to help you keep more customers, sell more products and maximize employee performance. You can select from the product list below or choose one of our specialized training categories.
  
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I was present at the School Nutrition Association of Wisconsin Spring Conference this past week and just wanted you to know how much I enjoyed your presentation. In fact I was coming down with something and thought earlier in the day that I might just do one of those sneak out moves and head on home.
Well after you started your presentation there was no way I was going to leave. It was awesome and I am honored to be part of your email list to receive your "Loyalty Leader Quick Tips." For me marketing somehow always seemed rather intimidating and you made it seem so do able. I know I will refer to your handouts often. Thank you again for the great presentation.
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Sharon Poblitz
Food Service Coordinator
Newman Catholic Schools
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