Books / Building Customer Loyalty from the Inside Out   

Building Customer Loyalty from the Inside Out

by Debra J. Schmidt

How loyal are your customers?
Will they stay with you through challenging times—or switch in an instant?

 

From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, loyalty expert Debra Schmidt, gives you powerful guidelines for retaining your valuable, existing customers.

You'll find practical, proven advice on how to:

• Build a positive spirit of teamwork and collaboration inside your organization.
• Stop committing service sins that drive customers away.
• Communicate more effectively to build customer rapport and trust.
• Deliver old-fashioned, caring service that will delight your customers.
• Increase customer retention and generate positive word-of-mouth to increase sales.

Debra Schmidt continues to inspire and challenge our thought on what it means to be a customer-focused organization. A wonderful reference guide for every organization interested in continual improvement and business success.

Robert S. Crookston
CHMM Vice President
Microbac Laboratories, Inc.

Building customer loyalty is the responsibility of every employee within an organization. Customer loyalty is earned by developing positive relationships, one customer and co-worker at a time. Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service, Building Customer Loyalty from the Inside Out illustrates why exceptional service must start within an organization in order to build loyalty with external customers.

The staff and clients of EWH have found Deb Schmidt’s customer service seminars and books enlightening and inspirational. If you own a business, Deb Schmidt can guide you on developing an exceptional customer service program that will benefit your company internally and externally. We are loyal followers of Deb’s newsletters and books!

Edward W. Hastreiter
President
EWH Small Business Accounting S.C.

The Introduction had me hooked! A fantastic read for everyone regardless of your business. Building Customer Loyalty from the Inside Out is filled with great ways to relate to your customers and build that trusting relationship. This book is filled with great tips from the inside out which is a great reminder for all of us in the workplace. Buy this book for your team and see the difference!

Noelle Corbo
United States Attorney's Office
Minneapolis, Minnesota

Quantity discounts available at check-out:

• 10% discount on orders of 10-19 books
• 20% discount on orders of 20-29 books
• 30% discount on orders of 30-39 books 
• 40% discount on orders of 40 or more books

Item# 1204
Price: $19.95 (+Shipping & Handling)