Testimonials

Outstanding, enlightening, educational, uplifting, warm and personal. I could go on… it's now two days after seminar, and the sales staff is still talking about Deb! Your program was not only memorable, it was chocked full of information that we can use on a daily basis. That's what made the session so special.

Bill Hurwitz, C.R.M.C.
Director of Broadcast Sales
Milwaukee Radio Alliance, LLC

Deb, the feedback we're receiving from your training has been simply awesome! Thank you so much for all your contributions to our team! We want you back as soon as you can fit us into your schedule.

Lois Chauncey
Human Resources Manager
Avatar Holdings, Inc.

Thank you for all of the great ideas you shared with our management team to keep the customer loyalty momentum going long after your seminar.

Diane Wagner
Manager
Miller Brewing Company

I always hire Debra for her content and tools…then she exceeds my expectations by motivating our sales force to achieve new levels of excellence.

Todd Herbert
Director
Jefferson Wells International

I wanted to send a quick email to let you know how much I enjoy your Loyalty Leader enewsletter! I work for L&T Health and Fitness, a health promotion services and fitness management company. We refer to our employees as “SERVICE Leaders” and truly understand the value of customer loyalty. I find most publications way too dry and wordy to hold my attention, therefore, the fresh and creative approach taken by the Loyalty Leader suits me perfectly! I look forward to reading every issue of your newsletter, and find at least one or two things worth forwarding to my co-workers and colleagues of all levels.

Michelle White
Director of Operations
L & T Health and Fitness

I was present at the School Nutrition Association of Wisconsin Spring Conference this past week and just wanted you to know how much I enjoyed your presentation. In fact I was coming down with something and thought earlier in the day that I might just do one of those sneak out moves and head on home. Well after you started your presentation there was no way I was going to leave. It was awesome and I am honored to be part of your email list to receive your "Loyalty Leader Quick Tips." For me marketing somehow always seemed rather intimidating and you made it seem so do able. I know I will refer to your handouts often. Thank you again for the great presentation.

Sharon Poblitz
Food Service Coordinator
Newman Catholic Schools

WOW! Excellent newsletter! Was particularly interested in your article about disengaged employees. Thanks for your input.

Jane Henderson
School Nutrition Director
New Berlin Public Schools

I just wanted to let you know that I truly enjoyed your presentation at the APPA conference in Jacksonville last week. It was fun and energetic way to bring several days of classes to a close. You obviously enjoy what you do and for that I'm thankful!

Wade Hancock
Platte River Power Authority

I love your new and improved newsletter. The format is easy to use and the printer feature is excellent so that I may forward your awesome articles onto others. Thanks for the weekly encouragement to continue to do what is right for the other person!

Mary Jo Dambeck
Creative Memories Consultant

Your Teleseminars on customer service came along in a timely fashion. I’ve wanted to start a “refresher” course on customer service for my team for some time now. Your presentations have served as a catalyst in getting it started. I’ve been able to surround the two teleconferences we’ve experienced with follow-up exercises and meetings to reinforce what has been learned. The response from my creative and administrative support teams has been enthusiastic to say the least. My sincere thanks!

Fred Moore
Vice President for Client Editorial Services
Coffey Communications, Inc.

It is always such a pleasure to open my email and find more quick tips from you. I work in the area of Customer Service and Privacy within Taranaki District Health Board in New Plymouth on the west coast of the north island of New Zealand. We are always working towards providing the best customer service that we can and your newsletter has so many articles that are easily adapted to our needs here in New Zealand. Many thanks for the wonderful job that you are doing!

Maggie Malin
Customer Services/Privacy Officer
Taranaki District Health Board

I want to pass along to you my gratitude for the time and effort you spent in putting together such a wonderful presentation for our Winner's Circle Meeting. Your knowledge, enthusiasm and presentation style kept everyone involved and learning. Our team heard only positive comments and many of our distributors said that they were encouraged by your presentation and would be taking back new ideas to try. I can assure you that when The Broaster Company needs a speaker for future events, we will certainly be calling Debra Schmidt.

Ron Schumacher
National Sales Manager
Broaster Systems Division
The Broaster Company

I just wanted to send a short message thanking you for your fantastic newsletter. I work as a consultant and trainer in the UK with clients, mainly in the leisure industry. My aim with them is to try and take their current customer service to the next level by giving them real life examples and tips and methods that can have a positive impact on what they deliver to their customers and colleagues. The content of your newsletter is fabulous. It has numerous tips and real life stories of where excellent customer service has won the day, or more importantly won the customer. I have now ordered your books to supplement the newsletter to increase and improve my knowledge.

Sean Humby
Leisure IQ/ Unique Cards for Business
East Yorkshire
United Kingdom

Debra, your Webinar was a big hit. Thank you so much--you did a fabulous job. Your references to our company's departments and initiatives were spot on. You engaged the group better than many of our on-site presenters! I wish you could have been there to see how much of a great time everyone was having. I can't wait to discuss topics for additional "Lunch & Learns" with you!

Susan Glynn
Manager of Learning & Development
Arbella Insurance Group