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Free Articles

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This is copyrighted material. You need to contact Debra J. Schmidt directly in order to receive permission to reprint any of her articles in any print or electronic format.

Once you have obtained permission, you must use the entire original article, list Debra's byline under the title and include this identifier paragraph:
Debra J. Schmidt is known as the Loyalty Leader®. She is an author, consultant, trainer and professional speaker who helps companies boost profits by leading the way to greater customer and employee loyalty. Subscribe to her free online newsletter at: www.LoyaltyLeader.com.

• A Simple Apology Can Spare You a Lawsuit
  Customer retention involves more than delivering great service, it impacts the bottom line. Accordin ...
     
  

• Deliver Quality Service, But Hurry Up!
  You're supposed to care deeply about your customers. But you'd better do it at a record-breaking spe ...
     
  

• Time is Precious to Your Customers
  I arrived on time for my doctor's appointment. The receptionist greeted me warmly and said, "You can ...
     
  

• Managers Beware—Your Employees Are Watching You
  Is “walking the talk” a tired old cliché or a bold new concept? Very few managers today are receivin ...
     
  

• You Are About to Lose a Customer: Early Warning Signs
  Many companies do not know that a customer is leaving until it's too late. But there are early warni ...
     
  

• Disengaged Employees Don't Care
  You can bet that quarterback Kyle Orton cared deeply about his team and was committed to winning whe ...
     
  

• Compliment Your Customers With Positive Statements
  If a customer calls and says he saw "the coolest software while he was at a convention in Las Vegas, ...
     
  

• You're In Sales No Matter What Your Title
  If I ask you right now whether or not you are in sales, chances are you would say, "No, I'm in accou ...
     
  

• How Do Your Customers Behave?
  Have you ever left a store vowing never to return? If you answered, "yes," did you leave because of ...
     
  

• You Are What You Sell
  In my continuing quest to get in shape, or as my nephew says, "Get buff," I've taken up weight train ...
     
  

• Loyalty Is Built Through C.A.R.I.N.G. Service
  Voicemail, automated phone systems, email and other technology have replaced the personal touch when ...
     
  

• Great Service is Linked to Strong Leadership
  There's a famous story about a group of visitors to Disney. They were walking in the Magic Kingdom w ...
     
  

• Negative Employees Can Poison Service
  "It isn't the people you fire who make your life miserable, it's the people you don't." ~Harve ...
     
  

• 10 Reasons Why Your Customers Complain
  The following reasons that your customers complain can be caused by any employee in your organizati ...
     
  

• Possibility Thinking Put to the Test
  Our home and my business have been without power for two days due to a brief windstorm. It's been s ...
     
  

• Follow the 10-10 Rule to Wow Your Customers
  Disney employees are called cast members by the Disney Corporation. They refer to their customers as ...