Debra J. Schmidt, MS, APR

Short Bio

Debra J. Schmidt, also known as the Loyalty Leader®, is an author, consultant, corporate trainer and professional speaker. She helps companies boost their profits by leading the way to greater customer, employee and brand loyalty. Debra is in demand as one of the nation's top customer loyalty experts -- helping clients keep more customers, retain more employees, get more referrals and sell more products.

As the owner of Loyalty Leader® Inc., Debra provides training, consulting and keynote addresses for Fortune 500 companies, small businesses, professional organizations and trade associations throughout the United States. She has developed customer service standards and/or delivered training for companies such as Northwestern Mutual, Miller Brewing Company, Wells Fargo, Roundy's, American Family Insurance, Kohler Co, Lucent Technologies and the Green Bay Packers.

She has a master's degree and over 28 years of business management experience in a wide range of industries. In 1991, Debra was the executive producer of a television special that was nominated for an Emmy Award. In addition to her monthly television appearances on Fox News in Milwaukee, Wisconsin, Debra has been a featured guest on radio shows throughout the United States. Her articles have appeared in hundreds of magazines and on-line publications.

Long Bio

Debra J. Schmidt is known as the Loyalty Leader®. She helps companies boost profits by leading the way to greater customer, employee and brand loyalty.

Debra is an author, consultant, trainer and professional speaker. She is in demand as one of the nation's top customer loyalty experts-helping clients keep more customers, retain more employees, get more referrals and sell more products.

As the owner of Loyalty Leader® Inc., Debra provides training, consulting and keynote addresses for Fortune 500 companies, small businesses, professional organizations and trade associations throughout the United States. She has developed customer service standards and/or delivered training for companies such as Northwestern Mutual, Miller Brewing Company, Wells Fargo, Roundy's, American Family Insurance, Kohler Co, Lucent Technologies and the Green Bay Packers.

She has a master's degree and over 28 years of customer service management experience in a wide range of industries. In 1991, Debra was the executive producer of a television special that was nominated for an Emmy award. In addition to her monthly television appearances on Fox News in Milwaukee, Wisconsin, Debra has been a featured guest on radio shows throughout the United States. Her articles have appeared in hundreds of magazines and on-line publications.

Debra is the author of three books: Building Loyalty from the Inside Out, The Extra Mile and 101 Ways to Build Customer Loyalty. She is also a contributing author in the following books: How You Can Increase Your Sales In Any Economy and Chicken Soup for the Christian Woman's Soul.

Debra is past president of the National Speakers Association-Wisconsin and the Association for Women In Communications, Inc. She has also taught public relations courses as a former adjunct professor at Marquette University.

For information about Debra J. Schmidt's speaking, training, and consulting services or to subscribe to her FREE email newsletter filled with tips on how to grow YOUR business, visit: www.LoyaltyLeader.com