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 Loyalty Leader® Customer Service Training Seminars
All Seminars Are Presented by Debra J. Schmidt
Debra J. Schmidt is in demand as one of the nation’s top customer service trainers and speakers. She has developed service standards and delivered training for companies throughout the United States and Canada, helping her clients to keep more customers, retain more employees, get more referrals and sell more products. Debra J. Schmidt helps companies boost their profits by leading the way to greater customer, employee and brand loyalty.
Loyalty Leader® customer service training seminars are interactive, humorous and filled with powerful content guaranteed to give employees at all levels practical tools that they can immediately apply in the workplace. Each seminar is customized to meet your organization’s objectives.
Customer Service Consulting
Debra J. Schmidt also offers consulting services to provide your management team with the plan, tools and resources they’ll need to reinforce and enhance their employees’ customer service excellence skills.
Who should attend Loyalty Leader®
Customer Service Training Seminars?
- Employees with internal and external customers
- Managers and supervisors
- Call center employees
- Small business owners
- Entrepreneurs
Course Design:
All sales training seminars are fully customized to meet the training objectives of your organization. Each program is presented on site at your company or designated location. The seminars are highly interactive and include group discussion, learning activities and skill development.
Format:
You can choose the time frame that works best for your team. Debra J. Schmidt’s training programs are available in following standard formats:
- Full-day: 3.5 hours in the morning, lunch break, 3.5 hours in the afternoon
- Half-day: 3.5 hours (morning or afternoon)
| Loyalty Leader® Customer Service Training Seminars |
Debra J. Schmidt’s most popular program!
Building Customer Loyalty
Customer loyalty is the responsibility of every employee within your organization. It is earned by building positive relationships, one customer and employee at a time. Debra J. Schmidt will teach you how to build customer loyalty through a combination of powerful facts, entertaining stories and interactive exercises. You’ll learn how to exceed expectations to surprise and delight your customers through the delivery of exceptional service.
Creating Customer Loyalty Through C.A.R.I.N.G. Service
Voicemail, automated phone systems, email and other technology have replaced the personal touch when it comes to customer service. Customer frustrations are on the rise. Their number one complaint? No one really seems to care anymore. No matter how good your products or marketing may be, business success or failure is often determined simply by how customers are treated. Creating customer loyalty boils down to one simple concept -- C.A.R.I.N.G. Debra J. Schmidt will teach you how to deliver consistent, attentive service to make your customers feel good about doing business with you and your company.
How to Deliver Exceptional Internal Customer Service
You may think you don’t need customer service training because you do not directly deal with external customers. Think again! Your customer is anyone benefits from the work you do—or, conversely, suffers when your work is done poorly or not at all. Your work is part of a customer-supplier chain. It is not an isolated activity. Most employees have many more internal customers than external ones. Customer loyalty starts within the organization. Debra J. Schmidt will help you to recognize your co-workers as your primary customers, and teach you how deliver outstanding service internal customer service.
Do’s and Don’ts of Customer Communications
Eighty-five percent of your career success is in direct proportion to your communications skills. Due to heavy workloads, short staffing and multi-tasking, it’s easy to become a poor communicator. You pretend you’re listening, but in reality, you may miss a lot of what is being said to you. Sometimes in your desire to handle workplace conversations as quickly as possible, you can neglect the use of common acknowledgments as you communicate. Yet the few extra seconds it takes to add them is well worth the time. Debra J. Schmidt will teach you how to build much stronger customer and co-worker relationships by improving your communication skills.
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“Deb, the feedback we're receiving from your training has been simply awesome! Thank you so much for all your contributions to our team! We want you back as soon as you can fit us into your schedule.”
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Lois Chauncey
Human Resources Manager
Avatar Holdings, Inc.
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