Debra J. Schmidt is
known as the Loyalty Leader®.
Debra J. Schmidt is known as the Loyalty Leader®.She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Building Customer Loyalty
from the Inside Out
by Debra J. SchmidtFull of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Training & Speaking
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
You'll find hundreds of customer service tips in Building Customer Loyal... more »
ATTENTION WOMEN Business Owners! - Sign Up Today
Each year, dozens of women contact me for advice on various aspects of r... more »
I love your new and improved newsletter. The format is easy to use and the printer feature is excellent so that I may forward your awesome articles onto others. Thanks for the weekly encouragement to continue to do what is right for the other person!
Mary Jo Dambeck
Creative Memories Consultant
March 11, 2010
The Do’s and Don’ts of Customer Communications
Sometimes in your desire to handle workplace conversations as quickly as possible, you can neglect the use of common courtesies as you communicate. Yet the few extra seconds it takes to add them is well worth the time. If you simply focus on getting the task done and rush through internal and external service requests, you'll miss tremendous opportunities to build loyalty. ... more »
» Upcoming Teleseminars» Teleseminars on CD
through greater
customer and
employee loyalty.